Our Reviews

We were a little surprised to find our brand new Silverado EV, not charging. We were also surprised to find that it was almost impossible to find a dealership that would take us without waiting several weeks. We were pleased to find that colonial Chevrolet would take us in on an emergency basis. Then we were surprised again to find that we were directed to go to enterprise to get a rental car during this potentially one month period of time that it would take to fix our vehicle. A couple days later we find that we are being offered a brand new blazer EV as a loaner. That made a big difference to our experience. It ended up being only a week to make all the electrical adjustments so the vehicle would continue to charge. We do love the vehicle and hope this is the end of our electrical problems.

Four stars instead of five because the "Hour to hour and a half" wait time became almost 3 hours in reality. I felt the time was excessive for an oil change, tire rotation, TPM sensor replacement and a state inspection sticker. In general, this service department is the only reason that we still have a Volt.

I dropped the car off at the Col;onial Chevrolet body shop and they gave me a ride home. I picked the car up 5 days later. The trepair work was extrordinary, beautiful and no indication that it had just arrived from the factory. They cleaned the car inside and out before notifying me that it was ready. The total cost of the body work was consistyenyt with the estimate that I was given prior to delivering the car. Excellent work, grteat customer interface. Highly rtecommend them.

Very professional. Educated me on my options vs. trying to sell me a car.

The service team at Colonial Chevrolet In Acton is the best. I never worry when I take my car in for service, I know I am in good hands

I rated my Chevy dealership with a 4 as an average between two recent experiences. My 2021 Malibu with only 35K miles needed a new transmission. The dealership had our car for over 2 months, although not their fault - it took that long to get a new transmission. That would have received a "2" rating. We have just had another experience at our dealership (Colonial Chevrolet in Action, MA) with a noise under our 2019 Equinox with about 65K miles. After getting it back, it still had the noise. They took it right back, fixed it and did not charge for the second trip. That would have gotten a "5" rating.

I made a 7:00 am appointment for an oil change and tire rotation. I dropped my car off the night before so that it would be the first on the lot and ready for the technicians. In my reservation I stated “I plan to wait” for my car. I was waiting on the call to tell me it is ready but it didn’t come. I called at 9:30 and the service desk told me noon would be the earliest it would be finished. I said this is unacceptable as I was on my way to pick it up then. I called again after talking to the service desk and asked for the GM John Woodland. I believe Sean was the one that answered. Sean said John was on vacation. I asked Sean who was stepping in for John and he said no one. Sean said I could speak to him though. I ran through my issue with Sean and he began to argue, “why would I know about the service department?” “I don’t even work in there”. Sean said he would have someone call me back and I said I would prefer to talk to him so I don’t need to keep explaining the issue. Sean was very angry that he had to talk to me even though he was the one that answered for John Woodland and said he would talk to me about my issue. I waited for a call back and Bob the Service Manager called me and immediately from the start said “who do you think you are yelling at my employees”. He scolded me for a minute and told me that communication is a two way street and that I should have told them I needed the car for a specific time. In my reservation I selected the option “I plan to wait” there was no suggestion that I could tell them a time I want it ready. I assume what I selected was basically saying ASAP. I never yelled at anyone but I was firm and blunt in my conversation because I was frustrated with my situation. Bob told me that my car was being pulled into the bay right now and that they will let me know when it was ready. I was dropped off and sat in waiting area until my car was finished by 10:00. I went outside and my car was parked up close to the new vehicles not pulled into a parking spot. I looked at the door of my car and noticed it was dinged on the driver side and the paint had been chipped off. I did not want to make matters worse with Bob.

Transmission oil flush was requested but the service was not performed. Despite my concerns that my transmission might be wearing out or defective, the service tech felt it was not needed. Which he was well aware a requirement of GM for proper maintenance of the transmission. Were they trying to forego this work to avoid me being covered by warranty if the transmission failed? I think so.

Pricey but professional

Did not address concerns and requires additional follow up now.

The test drive of the 2025 LT2 AWD Equinox EV with Luke Ealey. was very pleasant. His knowledge of the model & EVs in general was deep and informative. He was also friendly in helping us deciding what to buy, financing and taking advantage of the rebate opportunities. John Woodland, the General Manager of the dealership was also very helpful in the process of completing the sale.

Bob lahey was rude, sexist, dishonest, and abhorrent. His team lied about checking an issue on my car so he could charge me $200. When I insisted he actually drive the car, his service manager told me in writing that Bob DID test drive it, only for Bob himself to call me and tell me that he didn’t, but would. He called me back later saying he didn’t hear the noise of concern, despite my entire family hearing it, my independent mechanic hearing it, and friends who I later drove that same evening hearing it. More lies. When I became frustrated at their lies, he told me I was being “an irrational woman” and that I needed to “calm down.” Yes, you read that right. This man should have been retired into the 1960s where he belongs. What an awful experience!

Great experience, timely service. Service team listened to my request and completed the job to my specs, not pushing for extra work.

They helped with all of my vehicle needs

Always great service friendly staff

Very helpful, great customer service

My truck was bought in for a safety recall and a taillight issue. Because I live near Hillsboro New Hampshire, I normally take my truck to the local Ford dealership for inspections. During my last inspection a broken seal was notice on my passenger side taillight. Ford offered to replace the taillight lens for $575.00 thinking I would pay less at a Chevy dealer knowing that it's a Chevy truck I decided to bring it back to Colonial Chevy where I purchased it. I was disappointed when I was quoted over $900.00 for the same repair.

I was very easy and the salesman was great.

Easy to schedule. Service was performed quickly.

It was really good!

Very professional and very kind

Check in was very friendly, and having the service details texted to me was very helpful

Loved the experience. i went in for my inspection and they could take my car right away. Then they mentioned there was a software update/recall to perform and I told them to go ahead. The entire process too an hour, and when I received the car it appeared at least that they had charged it for me while in the service. I had to reset my preferences afterward, but that was not that much trouble. The front desk was just fantastic.

Very pleasant experience! Everyone there helped my dreams come true!

Joe is a great salesman and really bent over backwards to ensure I was happy with the vehicle I was buying. I can't say enough great things about my experience with Joe and the rest of the team at Colonial. Thank you for a smooth and easy buying process!

Easy to schedule, car was done in less time than estimated.

I had my rear brake pads and rear rotors replaced. I also had 4 new tires put on my 2018 chevy Cruze. Thank you for the great service! Since the parts were going to come the next day for the brakes, I was given a car to use from the dealership. That's hugely appreciated so I could get to work and back while my car was in the shop! Thanks again!

The first two people I came in contact with at the service desk were extremely unfriendly. I was very pleased when another man came to chat about my service after. It was his first day and he was so helpful and pleasant.

Very friendly

Very efficient and did a good job

Great

The best

Great job. I got my vehicle back the next day ,which i didn't expect. I thought it would take longer because I didn't have an appointment. Always buy my vehicle and all service from them. Super people to work with.😁

Luke was awesome showing me my car and all its bells and whistles

I had an appointment to get new tires. The service was quick and the staff was very polite during my visit. I also got a very good deal on the tires.

The staff was pleasant and courteous. My car was done the same day and I was happy about that. I think the labor costs are expensive. But overall had a good experience.

Respectful and communicative

Service good

Billing error, but promptly corrected.

Came in for an oil change. Greeted at the door and they knew who I was. Waiting room was clean and comfortable. Work was done quickly. Everyone was very nice and friendly.

Great folks during my purchase process. Extremely professional.

Happy

Service is always good

Great service and communication

Very good

Car would not start when on Cape Cod. After AAA start, we drove directly to the Acton Chevrolet Dealership. The next day, the dealership called to say the electrical system was checked and we just needed a new battery. It was ready the next day to be picked up. We appreciated the quick turnaround.

Very nice service the person that attended to me was kind and really did a good job

This is the second vehicle I've bought from Colonial. Six years and 127,000 miles later I was looking to replace it. I would not have worked with the previous salesperson that I did (who is no longer there) and was happy to meet and to buy through Luke Ealey! Luke's profile on the Colonial website says, "When you meet Luke, you will be greeted with a smile. He truly shows the love of his job and the Chevrolet product." That is very true, but it goes deeper. He is a regular, down-to-earth guy, that I couldn't recommend more. At my age, I likely won't need to buy a new vehicle again, but if I ever do, it will be through Luke. Thank you and God bless you, Luke.

No explanation with the rep. Forgot to relearn the sensor when snow tires were mounted.

Always a great experience dealing with service.

Always great!! Quick to get the car in and often returned the same day!

Fast in and out for Mass State Inspection Bobbie and his team are the best It’s one stop shopping at Colonial Chevrolet In Acton

Welcoming and friendly. No high pressure to buy

Joe,the sales person was awesome made the whole process easy and quick,with no pressure.

Fast, easy, friendly

You’re very efficient and quick and good qualities service as usual always happy with the service at Colonial Chevrolet. People are nice. Treat like family. Bring my truck there for service for all needs and bodywork

The body shop mixed paint for touch up on me vehicle. Friendly and quick turnaround

Very friendly and helpful staff

I bought my Bolt 3 years ago at Colonial Chevrolet. My experience with sales, and now with service and supplies has been wonderful each time.

Very professional and courteous and in a timely manner.

Mike was super helpful, listened carefully to my needs and goals for the service visit and had the car pulled around and ready when I arrive for pick up.

Joe Pellegrini was excellent to work with and made the whole process easy!

forgot to do my inspection along with the oil change

My salesman, Luke was amazing. His knowledge of the vehicle and the process was excellent. He made the whole process enjoyable. I would highly recommend anyone to go in and see him.

Fantastic ! Sales, Service , Parts the whole dealership. My whole family only buys from Colonial Chevrolet

Service: very personable, professional, and thorough both in upfront information as well as addressing any concerns I had. Quality: above par! The work was done, clearly above my expectation and sooner than expected. Ambience: granted, this is not a huge dealer that provides Starbucks and snacks, perhaps that’s why the service and quality is excellent?! Both Monica and Trevor were upfront all of the way through this process and made me trust them implicitly with our car. Of note: this was a repair we did not expect and did not want to go through insurance. I paid this car off when I retired and intended to have it to give to my daughter. Both my wife and I decided to go forward with the Repair and Trevor allowed me to pick and choose what we wanted to do to ensure my daughter had a Quality safe vehicle, while leaving out any unnecessary, “back to New,“ options. To me this was remarkable and a wonderful experience that I will refer my colleagues, friends, and anyone I hear talking about how crazy it is to go to a car dealership for repair; colonial Chevrolet collision proves that a myth!

Good service, good price

Great communication throughout the process.

Great customer experience. They provided a shuttle for me to my house after dropping off my truck, and then again when the truck was ready.

The crew at Colonial Chevrolet in Acton was just fabulous to work with! Vin, Matt and Parish listened to what I wanted in a new vehicle on a late Saturday afternoon, found it for me Monday morning, and I was driving in my new Chevy Trailblazer Monday night! I would absolutely recommend working with the Team at Colonial Chevrolet in Acton!

The service desk has been amazing making sure I had a “loaner car” and that work done was covered by my warranty and making me aware of what needed to be done.

Efficient, positive experience. Clear diagnostics, good solution. Pleasant.

Mike, Robyn and Jon are always very helpful and informative

Very professional and quick service.

very nice service. very accurate.

Very accommodating

Exellent team. Joe is go to guy - 5 stars expert. Smooth and flawless transaction. Great experience overall.

The team at colonial acton Chevy are awesome. They take the time to talk to you and explain the details. The service of sales to final pick it’s spectacular!!!

Great

Luke was awesome 👌 very knowledgeable and professional 👏. Financial official was very professional

Was very easy and good service

The staff are very professional and kind

I was in and out quickly for my annual state vehicle inspection.

Easy to schedule and have appointment to replace airbag on our Traverse. Thanks!

Oil change took almost two hours

The service team at Colonial Chevrolet is excellent

Fast and

Everyone was vey helpful. I waited for my truck and the lounge area was great.

I came for an appointment on the wrong day, my mistake. The service rep was amazing and professional and got me in while I waited.

Always pleasant and on time with whatever I have had done there

Smooth as silk.

I've been going to the dealerships since 2014 and have always had great service friendly employees would recommend the steelership to anyone.

It was extremely easy process, felt welcomed and treated fairly. Joe was fantastic to work with and extremely knowledgeable about the products and services offered.

The very best

Excellent service as always.

My service advisor Mike was great! He was efficient, thorough, and communicated well. The service performed was flawless.

I was in and out after the oil change and tire rotation… Thank you Robyn and Jon!

Best Service in town. Easy to make an appointment excellent feedback and great price prices.

Joe Pellegrini was great. This is my first new car and first electric car, and he explained everything well, offered a fair price, and kept things moving.

Service performed well!!

I had a great time

Great people to deal with. Was easy and painless purchase

Professional and honest!

Inspection, oil change, tire rotation performed.

Excellent

Timely...

It was efficient and convenient. Thank you!

Easy to schedule service appointment Friendly, fast, and efficient !

I went to get my truck fix. They never called me when it was ready. I went to pick it up. They broke something else! And no one told me. They can’t order the part it’s not made any more. Still waiting for them to fix what they broke.

Excellent service. Great customer service.

Luke was the best.

Excellent and prompt service, I highly recommend Colonial Chevrolet! The nice man who checked in my car was perfect from start to finish, and I really appreciate the quality service I received.

They fixed the problem my car was having and I’m very glad because I use my car to drive from store to store since I’m a vendor merchandiser. Thank you again!

Everything always works out well! Everyone always knows what they are talking about, and they always do their best to make sure everything works out well.

The best service ever. Got me in and took care of me within an hour and I was not even their customer as I live 11 hours away.

They always take care of my car

Quick and courteous service for two car inspections on two days

Very pleased with the knowledgeable staff. I appreciate the excellent, hassle-free customer service and the smooth, professional process from start to finish.

All went smooth and service was fast and efficient.

It was very good the service department was great.

The staff was courteous and very helpful. My car was finished in that same day. The price was reasonable. I would recommend this dealership to others for sure.

Always easy to get appointments and work done well and timely

When I went to dealer looking for a black z71 Colorado that I was told was in stock upon arrival the truck was located at another dealer after waiting three hours they told me it was no longer available I searched for days looking for a 26 z71 and they apparently couldn’t find one nearby so I bought the trail boss instead with most of the same options minus a sun roof and a few other things but I’m happy with what i ended up with . Great Staff and quick turnaround I’ll be there customer for life .

Mike took very good care of us when we brought our SUV in for service and also when we picked it up.

Bought my car from you guys in 2019. I believe been going there nonstop little disappointed these last couple of visits. Not too sure I’m going back. You’ve got nice employees but a little bit lost my trust. Sorry to say. I truly never complain.

quick and easy great experience

My vehicle is 13 years old and never expected anything to still be under warranty. My Service Advisor informed me that I have a PZEF Emissions Warranty from GM that is still in effect until April 2028 or 150k miles. He saved me a bundle! I trust Colonial Chevrolet with all my vehicles.

I was accommodated well by the service. I would like to thank Mike for handle the situation well.

Very accurate service I loved it

The Service Was Fantastic as always The Service Writer Robin Was Very Friendly And Nice To Deal With Thanks Again

Jim was very knowledgeable about the model car I was interested in. He did a search on the particular color I wanted and was successful.

A visit for regular maintenance. Everything was professional and well done. Always happy to have Colonial East maintain my vehicle.

Service was on time and met my expectations.

I was very happy with my experience buying my 2026 Chevrolet Silverado LT in Acton. Luke Ealey was a great salesman. Luke Ealey was very helpful. No pressure. Everyone was very nice to talk. I would not hesitate to tell my friends yo buy a car there. Kevin Seaburg

Fixed right the first time and was kept in the loop on the repair status.

We had a very good experience buying our 2027 Bolt. Luke, our sales rep and resident EV geek was knowledgeable, informative and if he didn't know the answer to a question, he found out. He guided us through the process with friendliness and without pressure and really listened to the concerns we had. The only reason I didn't give 5 stars was that there was a miscommunication about transferring our registration (we couldn't, but we didn't find out until we were already driving the car with invalid plates!), and there was the inevitable "upselling" of extended warranties which we don't, as a habit, buy. Our ideal car buying experience would not include that ritual, but it seems like it's still part of the deal. I'll also say that the parts department was very helpful in locating charging adapters that we needed. We are hoping this is the beginning of a good - and long - relationship with Colonial Chevrolet.

Quick appointment process Car was done on time Great service !

My monthly service in and out in an hour ! Always great service

Good service and sales support whenever I my or my Equinox needs it.

The service itself was excellent. There were a couple items amiss. One of my wheel center caps was missing on my summer set. Who ever did this was careless. Also my snowbrush was replaced with a different snowbrush thar I had never seen before.

Everything was done quickly, but I'm confused with what was performed. I thought I was getting the annual multi point inspection service including lube jobs, etc but that doesn't show on my receipt. All it shows is oil change and state inspection, plus checking of cabin air filter.

Trevor at the body shop was very professional and knowledgeable. He was very accommodating to our needs. Monica was very kind and polite with the check in/out process. They both went beyond their job description. We were impressed.

Very happy with my recent service at Colonial Chevrolet.

Great job as always

Great service as akways

We continue going to your dealership because Joe Pelligrini is a great Salesman. We have purchased 5 vehicles from him. Treats us great and answers all questions.

Very professional and helpful

On time, proficient service.

Luke handled the sale ! Everyone was very helpful !

My vehicle was repaired as promised and in a timely manner.

I was getting a faint buzzing sound from inside the dash audible when truck was turned off. Next morning it had gone away. Noise came back next day after running. Third day the battery was dead. Jump started, Michael Najdi A16 fit me in late afternoon. He ran tests, could not get noise to repeat. The dead battery must have reset/cleared whatever was causing the noise. I appreciate him fitting me in on short notice and running tests on battery, starter, alternator. The issue has not returned.

The price was rather high and you don't offer any kind of senior citizens discount.

No pressure during the selection process or completing the financial end of the purchase. Jacob is quite knowledgeable about autos in general which is a better experience than having a sales person who isn't a auto hobbyist off hours. Very much appreciated the fact the finance guy didn't try to sell any add ons that happens at most other dealerships.

Hailey George was amazing! I felt like I got a good deal! I will be buying my next chevy at colonial Chevrolet. Thanks for great service.

Very professional, polite, and knowledgeable. Work completed in a reasonable amount of time, didn’t have to wait too long.