Our Reviews

Colonial step up and found our Trax based on quite a few options we wanted, they were able to secured the Trax and secured the financing

Went and test drove a 2025 Silverado and ended up going home with it. Matt was my Salesman and the transaction went smoothly with no problems, can’t recommend him enough!

We had such a great experience buying our first car from Colonial Chevrolet in February, we went back a month later to trade in our second car and buy another new car from them. The sales and support staff are all winners at Colonial and so friendly. Never feels like stressful buying experience like you can have at other dealerships. The sales process always goes so smoothly at Colonial.

Colonial has been great to deal with, I have had several issues with my truck and they have been very timely/efficient with repairs. The repairs were not easy in nature and they worked to make sure it was resolved.

Service department along with the bodyshop went above and beyond to make sure I was satisfied.

Friendly, fast, and extremely professional

Handled all aspects of the sale expeditiously and very satisfactory.

Our experience with the dealer was great through the whole process. Joe was very helpful and informative. He steered us through a limited inventory of EVs and got us the one that worked for us. The purchase ran very smoothly, especially considering this is our first EV and first American car purchase in 30 years.

Process went smoothly. Was not a lot of high pressure. I think everyone ended up pleased with the sale that was made. Would use and recommend this dealership again.

A professional team, trying to do the best for the customer, honest and polite. I appreciate the help getting me to deal that I needed.

Everyone was great. Thanks to Matt, Vincent & Parish. All were very helpful and knew theproduct. Thanks

EXCELLENT SERVICE, GUIDANCE AND FOLLOW-UP ON STATUS / NEXT STEPS. Thank you!

I unfortunately did not have my car detailed while it was there for service even though I requested to have it cleaned and confirmed at drop off

Efficient and accurate.

Excellent service, greeted quickly and service was done right!

Fast and efficient

The service was excellent as always.

Huge shout out to Robin in service!! Thank you so much for your help getting my truck fixed in a timely manner.

Service has always been very good.

It was great. Matt was no pressure and gave me what I was looking for without any hard upsells.

Bought my 5th vehicle from Colonial Chevrolet. I always receive great service. Luke Ealey was very helpful.

Work was completed on time. Would have been good to receive a "scoresheet" of what was done and test results from the multipoint check.

Every sale has glitches I appreciated Jim's approach of resolving the issue instead of denying them. Common sense. John Dunne

The service desk has the most friendly advisors and very knowledgeable They may it easy

The Salesman Luke treated me great, and I got a good deal! I would purchase from this Dealership again!

Service was prompt and apparently completed properly. Thank you.

Quick and efficient service. Courteous and friendly service representatives.

Fixed in a timely fashion Expensive

I usually hate car shopping, but the staff at Colonial Acton were very easy to work with and made the process easy. Matt was very attentive.

Timely and as promised

Great service! Very friendly.

Everyone is always super friendly and helpful!

Trevor in the body shop was a pleasure to deal with. He was able to answer all my questions, and kept me informed. The whole way threw the process. I would highly recommend them to anyone.

Quickly took care of needed repair. Very professional and easy to work with!

Great price, short wait, good service.

Blue ribbon. 3 rd Chevy dealership I tried. Everything clear, deadlines met fair price.

The service I’ve received at Colonial Chevy of Acton has always been top notch, Jon King provides the service I expect every time I bring my vehicle in for service. He does an excellent job of explaining whats been done to my vehicle and his professional manner is much appreciated. Thank Jon!

On time and helpful working with my schedule.

I had a defective rear differential in my brand new 2025 Chevy Equinox Activ and was told it needed to be replaced after having my car in for the issue that made the issue known to the service techs back in March. The part finally came in after being on backorder since then and I scheduled the service appointment and got a loaner, so my normal schedule wouldn't be disrupted without my car. Took a couple days to get my car back in working order and all seems good now. I'm very pleased with the service.

Great service and great people

Fast and efficient service

I always appreciate the work that John does on my Corvette. It's great to have someone you trust.

Excellent Team at Colonial Chevrolet, Joe Pellegrini was extremely helpful throughout the entire sales process, working to help me get exactly the new truck I needed, and then coordinating all of the other steps in the purchase process. Joe has extensive product knowledge and experience, and understands the importance of matching vehicle and engine specifications to customer needs. Great guy to work with. Parrish Kelley was also extremely helpful during the deal closing process, assisting with securing best rates and extended warranty options. Also recommend the Service Department at this dealership highly as well. Helpful, courteous, and they work hard to get you in, explain what is involved, and get you on your way. Thanks to Steven Desimone on this visit. I trust and recommend them. Thank you very much !

Good

my oil change and tire rotation went up $40.00 from last time, never charged for tire rotation before.

Streamlined and reasonable

Dennis was very helpful and even came out to explain how to move the roof bars if needed.

Bob lahey was rude, sexist, dishonest, and abhorrent. His team lied about checking an issue on my car so he could charge me $200. When I insisted he actually drive the car, his service manager told me in writing that Bob DID test drive it, only for Bob himself to call me and tell me that he didn’t, but would. He called me back later saying he didn’t hear the noise of concern, despite my entire family hearing it, my independent mechanic hearing it, and friends who I later drove that same evening hearing it. More lies. When I became frustrated at their lies, he told me I was being “an irrational woman” and that I needed to “calm down.” Yes, you read that right. This man should have been retired into the 1960s where he belongs. What an awful experience!

We were a little surprised to find our brand new Silverado EV, not charging. We were also surprised to find that it was almost impossible to find a dealership that would take us without waiting several weeks. We were pleased to find that colonial Chevrolet would take us in on an emergency basis. Then we were surprised again to find that we were directed to go to enterprise to get a rental car during this potentially one month period of time that it would take to fix our vehicle. A couple days later we find that we are being offered a brand new blazer EV as a loaner. That made a big difference to our experience. It ended up being only a week to make all the electrical adjustments so the vehicle would continue to charge. We do love the vehicle and hope this is the end of our electrical problems.

My truck was bought in for a safety recall and a taillight issue. Because I live near Hillsboro New Hampshire, I normally take my truck to the local Ford dealership for inspections. During my last inspection a broken seal was notice on my passenger side taillight. Ford offered to replace the taillight lens for $575.00 thinking I would pay less at a Chevy dealer knowing that it's a Chevy truck I decided to bring it back to Colonial Chevy where I purchased it. I was disappointed when I was quoted over $900.00 for the same repair.

Great experience, timely service. Service team listened to my request and completed the job to my specs, not pushing for extra work.

They helped with all of my vehicle needs

I was very easy and the salesman was great.

I rated my Chevy dealership with a 4 as an average between two recent experiences. My 2021 Malibu with only 35K miles needed a new transmission. The dealership had our car for over 2 months, although not their fault - it took that long to get a new transmission. That would have received a "2" rating. We have just had another experience at our dealership (Colonial Chevrolet in Action, MA) with a noise under our 2019 Equinox with about 65K miles. After getting it back, it still had the noise. They took it right back, fixed it and did not charge for the second trip. That would have gotten a "5" rating.

Easy to schedule. Service was performed quickly.

It was really good!

I had 20 years experience as a customer at Wellesley VW, and had been very satisfied with service experience. I hope to repeat that experience at another Colonial dealership, Colonial Acton. I was pleased with my first experience at service at Acton chevrolet.

Typical day of service at Chevy. Service at Colonial Chev.

The first two people I came in contact with at the service desk were extremely unfriendly. I was very pleased when another man came to chat about my service after. It was his first day and he was so helpful and pleasant.

Very friendly

Billing error, but promptly corrected.

Four stars instead of five because the "Hour to hour and a half" wait time became almost 3 hours in reality. I felt the time was excessive for an oil change, tire rotation, TPM sensor replacement and a state inspection sticker. In general, this service department is the only reason that we still have a Volt.

I dropped the car off at the Col;onial Chevrolet body shop and they gave me a ride home. I picked the car up 5 days later. The trepair work was extrordinary, beautiful and no indication that it had just arrived from the factory. They cleaned the car inside and out before notifying me that it was ready. The total cost of the body work was consistyenyt with the estimate that I was given prior to delivering the car. Excellent work, grteat customer interface. Highly rtecommend them.

Very professional and very kind

Very professional. Educated me on my options vs. trying to sell me a car.

Great job. I got my vehicle back the next day ,which i didn't expect. I thought it would take longer because I didn't have an appointment. Always buy my vehicle and all service from them. Super people to work with.😁

Always great service friendly staff

Transmission oil flush was requested but the service was not performed. Despite my concerns that my transmission might be wearing out or defective, the service tech felt it was not needed. Which he was well aware a requirement of GM for proper maintenance of the transmission. Were they trying to forego this work to avoid me being covered by warranty if the transmission failed? I think so.

Very efficient and did a good job

Great

The best

Check in was very friendly, and having the service details texted to me was very helpful

Came in for an oil change. Greeted at the door and they knew who I was. Waiting room was clean and comfortable. Work was done quickly. Everyone was very nice and friendly.

I made a 7:00 am appointment for an oil change and tire rotation. I dropped my car off the night before so that it would be the first on the lot and ready for the technicians. In my reservation I stated “I plan to wait” for my car. I was waiting on the call to tell me it is ready but it didn’t come. I called at 9:30 and the service desk told me noon would be the earliest it would be finished. I said this is unacceptable as I was on my way to pick it up then. I called again after talking to the service desk and asked for the GM John Woodland. I believe Sean was the one that answered. Sean said John was on vacation. I asked Sean who was stepping in for John and he said no one. Sean said I could speak to him though. I ran through my issue with Sean and he began to argue, “why would I know about the service department?” “I don’t even work in there”. Sean said he would have someone call me back and I said I would prefer to talk to him so I don’t need to keep explaining the issue. Sean was very angry that he had to talk to me even though he was the one that answered for John Woodland and said he would talk to me about my issue. I waited for a call back and Bob the Service Manager called me and immediately from the start said “who do you think you are yelling at my employees”. He scolded me for a minute and told me that communication is a two way street and that I should have told them I needed the car for a specific time. In my reservation I selected the option “I plan to wait” there was no suggestion that I could tell them a time I want it ready. I assume what I selected was basically saying ASAP. I never yelled at anyone but I was firm and blunt in my conversation because I was frustrated with my situation. Bob told me that my car was being pulled into the bay right now and that they will let me know when it was ready. I was dropped off and sat in waiting area until my car was finished by 10:00. I went outside and my car was parked up close to the new vehicles not pulled into a parking spot. I looked at the door of my car and noticed it was dinged on the driver side and the paint had been chipped off. I did not want to make matters worse with Bob.

The service team at Colonial Chevrolet In Acton is the best. I never worry when I take my car in for service, I know I am in good hands

Loved the experience. i went in for my inspection and they could take my car right away. Then they mentioned there was a software update/recall to perform and I told them to go ahead. The entire process too an hour, and when I received the car it appeared at least that they had charged it for me while in the service. I had to reset my preferences afterward, but that was not that much trouble. The front desk was just fantastic.

Great folks during my purchase process. Extremely professional.

Very good

Pricey but professional

Luke was awesome showing me my car and all its bells and whistles

Very pleasant experience! Everyone there helped my dreams come true!

Very helpful, great customer service

I had my rear brake pads and rear rotors replaced. I also had 4 new tires put on my 2018 chevy Cruze. Thank you for the great service! Since the parts were going to come the next day for the brakes, I was given a car to use from the dealership. That's hugely appreciated so I could get to work and back while my car was in the shop! Thanks again!

Was very easy and good service

I had an appointment to get new tires. The service was quick and the staff was very polite during my visit. I also got a very good deal on the tires.

The staff was pleasant and courteous. My car was done the same day and I was happy about that. I think the labor costs are expensive. But overall had a good experience.

Did not address concerns and requires additional follow up now.

The test drive of the 2025 LT2 AWD Equinox EV with Luke Ealey. was very pleasant. His knowledge of the model & EVs in general was deep and informative. He was also friendly in helping us deciding what to buy, financing and taking advantage of the rebate opportunities. John Woodland, the General Manager of the dealership was also very helpful in the process of completing the sale.

Joe is a great salesman and really bent over backwards to ensure I was happy with the vehicle I was buying. I can't say enough great things about my experience with Joe and the rest of the team at Colonial. Thank you for a smooth and easy buying process!

Easy to schedule, car was done in less time than estimated.

Car would not start when on Cape Cod. After AAA start, we drove directly to the Acton Chevrolet Dealership. The next day, the dealership called to say the electrical system was checked and we just needed a new battery. It was ready the next day to be picked up. We appreciated the quick turnaround.

Very nice service the person that attended to me was kind and really did a good job

Service is always good

My vehicle was repaired as promised and in a timely manner.

The staff are very professional and kind

I was in and out quickly for my annual state vehicle inspection.

This is the second vehicle I've bought from Colonial. Six years and 127,000 miles later I was looking to replace it. I would not have worked with the previous salesperson that I did (who is no longer there) and was happy to meet and to buy through Luke Ealey! Luke's profile on the Colonial website says, "When you meet Luke, you will be greeted with a smile. He truly shows the love of his job and the Chevrolet product." That is very true, but it goes deeper. He is a regular, down-to-earth guy, that I couldn't recommend more. At my age, I likely won't need to buy a new vehicle again, but if I ever do, it will be through Luke. Thank you and God bless you, Luke.

Respectful and communicative

The body shop mixed paint for touch up on me vehicle. Friendly and quick turnaround

Happy

Service good

Great people to deal with. Was easy and painless purchase

No explanation with the rep. Forgot to relearn the sensor when snow tires were mounted.

Very friendly and helpful staff

The service itself was excellent. There were a couple items amiss. One of my wheel center caps was missing on my summer set. Who ever did this was careless. Also my snowbrush was replaced with a different snowbrush thar I had never seen before.

Everything was done quickly, but I'm confused with what was performed. I thought I was getting the annual multi point inspection service including lube jobs, etc but that doesn't show on my receipt. All it shows is oil change and state inspection, plus checking of cabin air filter.

Inspection, oil change, tire rotation performed.

Trevor at the body shop was very professional and knowledgeable. He was very accommodating to our needs. Monica was very kind and polite with the check in/out process. They both went beyond their job description. We were impressed.

Always a great experience dealing with service.

Great communication throughout the process.

Great customer experience. They provided a shuttle for me to my house after dropping off my truck, and then again when the truck was ready.

Great service and communication

Smooth as silk.

Professional and honest!

Good service, good price

I've been going to the dealerships since 2014 and have always had great service friendly employees would recommend the steelership to anyone.

It was extremely easy process, felt welcomed and treated fairly. Joe was fantastic to work with and extremely knowledgeable about the products and services offered.

Excellent

Very happy with my recent service at Colonial Chevrolet.

Easy to schedule and have appointment to replace airbag on our Traverse. Thanks!

Oil change took almost two hours

The very best

Always great!! Quick to get the car in and often returned the same day!

Fast in and out for Mass State Inspection Bobbie and his team are the best It’s one stop shopping at Colonial Chevrolet In Acton

Excellent service as always.