Our Reviews

Service is always good

The staff are very professional and kind

I was in and out quickly for my annual state vehicle inspection.

The service itself was excellent. There were a couple items amiss. One of my wheel center caps was missing on my summer set. Who ever did this was careless. Also my snowbrush was replaced with a different snowbrush thar I had never seen before.

Everything was done quickly, but I'm confused with what was performed. I thought I was getting the annual multi point inspection service including lube jobs, etc but that doesn't show on my receipt. All it shows is oil change and state inspection, plus checking of cabin air filter.

I've been going to the dealerships since 2014 and have always had great service friendly employees would recommend the steelership to anyone.

It was extremely easy process, felt welcomed and treated fairly. Joe was fantastic to work with and extremely knowledgeable about the products and services offered.

Service good

Trevor at the body shop was very professional and knowledgeable. He was very accommodating to our needs. Monica was very kind and polite with the check in/out process. They both went beyond their job description. We were impressed.

Great communication throughout the process.

Great customer experience. They provided a shuttle for me to my house after dropping off my truck, and then again when the truck was ready.

The body shop mixed paint for touch up on me vehicle. Friendly and quick turnaround

Inspection, oil change, tire rotation performed.

Always a great experience dealing with service.

Excellent

Always great!! Quick to get the car in and often returned the same day!

Fast in and out for Mass State Inspection Bobbie and his team are the best It’s one stop shopping at Colonial Chevrolet In Acton

I was getting a faint buzzing sound from inside the dash audible when truck was turned off. Next morning it had gone away. Noise came back next day after running. Third day the battery was dead. Jump started, Michael Najdi A16 fit me in late afternoon. He ran tests, could not get noise to repeat. The dead battery must have reset/cleared whatever was causing the noise. I appreciate him fitting me in on short notice and running tests on battery, starter, alternator. The issue has not returned.

Very nice service the person that attended to me was kind and really did a good job

Very friendly and helpful staff

Professional and honest!

Easy to schedule and have appointment to replace airbag on our Traverse. Thanks!

Oil change took almost two hours

The very best

Welcoming and friendly. No high pressure to buy

Joe,the sales person was awesome made the whole process easy and quick,with no pressure.

The crew at Colonial Chevrolet in Acton was just fabulous to work with! Vin, Matt and Parish listened to what I wanted in a new vehicle on a late Saturday afternoon, found it for me Monday morning, and I was driving in my new Chevy Trailblazer Monday night! I would absolutely recommend working with the Team at Colonial Chevrolet in Acton!

The service team at Colonial Chevrolet is excellent

The service desk has been amazing making sure I had a “loaner car” and that work done was covered by my warranty and making me aware of what needed to be done.

Efficient, positive experience. Clear diagnostics, good solution. Pleasant.

Mike, Robyn and Jon are always very helpful and informative

The price was rather high and you don't offer any kind of senior citizens discount.

I went to get my truck fix. They never called me when it was ready. I went to pick it up. They broke something else! And no one told me. They can’t order the part it’s not made any more. Still waiting for them to fix what they broke.

I came for an appointment on the wrong day, my mistake. The service rep was amazing and professional and got me in while I waited.

Service: very personable, professional, and thorough both in upfront information as well as addressing any concerns I had. Quality: above par! The work was done, clearly above my expectation and sooner than expected. Ambience: granted, this is not a huge dealer that provides Starbucks and snacks, perhaps that’s why the service and quality is excellent?! Both Monica and Trevor were upfront all of the way through this process and made me trust them implicitly with our car. Of note: this was a repair we did not expect and did not want to go through insurance. I paid this car off when I retired and intended to have it to give to my daughter. Both my wife and I decided to go forward with the Repair and Trevor allowed me to pick and choose what we wanted to do to ensure my daughter had a Quality safe vehicle, while leaving out any unnecessary, “back to New,“ options. To me this was remarkable and a wonderful experience that I will refer my colleagues, friends, and anyone I hear talking about how crazy it is to go to a car dealership for repair; colonial Chevrolet collision proves that a myth!

My vehicle was repaired as promised and in a timely manner.

My salesman, Luke was amazing. His knowledge of the vehicle and the process was excellent. He made the whole process enjoyable. I would highly recommend anyone to go in and see him.

Easy to schedule service appointment Friendly, fast, and efficient !

Very accommodating

Exellent team. Joe is go to guy - 5 stars expert. Smooth and flawless transaction. Great experience overall.

The overall experience was fine. Everyone was pleasant and knowledgeable, particularly our sales rep. Joe. An unfortunate computer glitch delayed the process overnight but we completed the entire sale far quicker than our last purchase at Colonial, due to having the dealership with DMV access, on site. We look forward to enjoying our new Blazer, as we have had with all of our previous Chevys.

We continue going to your dealership because Joe Pelligrini is a great Salesman. We have purchased 5 vehicles from him. Treats us great and answers all questions.

The best service ever. Got me in and took care of me within an hour and I was not even their customer as I live 11 hours away.

They always take care of my car

The Service Was Fantastic as always The Service Writer Robin Was Very Friendly And Nice To Deal With Thanks Again

Very clean. People are smiling. Fast service. I would put the next visit mileage on the sticker.

They were fine, when they asked if there was any issues with my Colorado I said the only problem is the windshield wipers. They streaked from day one.

Dealer advised air cleaner and cabin air filter needed replacing which I rejected. At home I went to check the air filter and found the radiator wall support strut disconnected and the connecting bolt laying on the cowling. Additionally, the front, inside air cleaner bolt was striped.

My Equinox EV was in and out for it's tire rotation and safety inspection.

I was treated very courteously with everything being explained to me. I left feeling my reason for the visit was handled very well.

Quick and courteous service for two car inspections on two days

Always easy to get appointments and work done well and timely

When I went to dealer looking for a black z71 Colorado that I was told was in stock upon arrival the truck was located at another dealer after waiting three hours they told me it was no longer available I searched for days looking for a 26 z71 and they apparently couldn’t find one nearby so I bought the trail boss instead with most of the same options minus a sun roof and a few other things but I’m happy with what i ended up with . Great Staff and quick turnaround I’ll be there customer for life .

This is the second vehicle I've bought from Colonial. Six years and 127,000 miles later I was looking to replace it. I would not have worked with the previous salesperson that I did (who is no longer there) and was happy to meet and to buy through Luke Ealey! Luke's profile on the Colonial website says, "When you meet Luke, you will be greeted with a smile. He truly shows the love of his job and the Chevrolet product." That is very true, but it goes deeper. He is a regular, down-to-earth guy, that I couldn't recommend more. At my age, I likely won't need to buy a new vehicle again, but if I ever do, it will be through Luke. Thank you and God bless you, Luke.

No explanation with the rep. Forgot to relearn the sensor when snow tires were mounted.

Great service and communication

Smooth as silk.

Good service, good price

Very happy with my recent service at Colonial Chevrolet.

Timely...

It was efficient and convenient. Thank you!

I was in and out after the oil change and tire rotation… Thank you Robyn and Jon!

Great

I had a great time

Jim was very knowledgeable about the model car I was interested in. He did a search on the particular color I wanted and was successful.

Very professional and courteous and in a timely manner.

Joe Pellegrini was excellent to work with and made the whole process easy!

forgot to do my inspection along with the oil change

Very professional and quick service.

The team at colonial acton Chevy are awesome. They take the time to talk to you and explain the details. The service of sales to final pick it’s spectacular!!!

Great

Hailey George was amazing! I felt like I got a good deal! I will be buying my next chevy at colonial Chevrolet. Thanks for great service.

Very professional and helpful

They suck

We had a very good experience buying our 2027 Bolt. Luke, our sales rep and resident EV geek was knowledgeable, informative and if he didn't know the answer to a question, he found out. He guided us through the process with friendliness and without pressure and really listened to the concerns we had. The only reason I didn't give 5 stars was that there was a miscommunication about transferring our registration (we couldn't, but we didn't find out until we were already driving the car with invalid plates!), and there was the inevitable "upselling" of extended warranties which we don't, as a habit, buy. Our ideal car buying experience would not include that ritual, but it seems like it's still part of the deal. I'll also say that the parts department was very helpful in locating charging adapters that we needed. We are hoping this is the beginning of a good - and long - relationship with Colonial Chevrolet.

Very pleased with the knowledgeable staff. I appreciate the excellent, hassle-free customer service and the smooth, professional process from start to finish.

Happy

I bought my Bolt 3 years ago at Colonial Chevrolet. My experience with sales, and now with service and supplies has been wonderful each time.

Great job as always

very nice service. very accurate.

Fantastic ! Sales, Service , Parts the whole dealership. My whole family only buys from Colonial Chevrolet

You’re very efficient and quick and good qualities service as usual always happy with the service at Colonial Chevrolet. People are nice. Treat like family. Bring my truck there for service for all needs and bodywork

Excellent service. Great customer service.

Luke was the best.

Service Consultant reviewed with me what was to be done and it was done and on time very efficient and professional Clean working place fresh coffee in Lobby dwb Satisfied Customer

A visit for regular maintenance. Everything was professional and well done. Always happy to have Colonial East maintain my vehicle.

All went smooth and service was fast and efficient.

Excellent and prompt service, I highly recommend Colonial Chevrolet! The nice man who checked in my car was perfect from start to finish, and I really appreciate the quality service I received.

They fixed the problem my car was having and I’m very glad because I use my car to drive from store to store since I’m a vendor merchandiser. Thank you again!

Great people to deal with. Was easy and painless purchase

Excellent service as always.

My service advisor Mike was great! He was efficient, thorough, and communicated well. The service performed was flawless.

Fast and

Everyone was vey helpful. I waited for my truck and the lounge area was great.

Very accurate service I loved it

Service performed well!!

My last visit was one of those times when everything worked out perfectly. Thumbs up!

Easy scheduling, they are time sensitive towards the customer, and provide a very good waiting room.

First service went great ! What a fantastic team. In and out quick !

On time, proficient service.

Everything always works out well! Everyone always knows what they are talking about, and they always do their best to make sure everything works out well.

Everything was done correctly. Parts Dept. had what Ineeded.

Colonial was great. Friendly and helpful. Happy i made the move from mcmulkin to colonial. Mcmulkin, has some ethics problems and I no longer trust them. The General Motors Warranty is awful. I had a component fail that was under Warranty. The faulty seal caused gear oil to soak my entire brakes, deeming them unsafe to use. A fire hazard i was told. General motors paid for the small seal that was leaking, but I walked away with a $2000 bill because I had to have my brakes rebuilt because of it. GM did not stand by it product or Warranty. I felt shafted big time. If your vehicle comes with a warranty, take it, but don't buy anything extra. Just take what the factory wants to give you and no more. It's not worth it. I have nothing bad to say about colonial. Only GM itself and it's Warranty.

Fast, easy, friendly

Mike was super helpful, listened carefully to my needs and goals for the service visit and had the car pulled around and ready when I arrive for pick up.

Great service as akways

No pressure during the selection process or completing the financial end of the purchase. Jacob is quite knowledgeable about autos in general which is a better experience than having a sales person who isn't a auto hobbyist off hours. Very much appreciated the fact the finance guy didn't try to sell any add ons that happens at most other dealerships.

Always pleasant and on time with whatever I have had done there

Great People! Great Prices!

Great service… good customer service.

I was accommodated well by the service. I would like to thank Mike for handle the situation well.

In and out in 65 mins

service went very well

I bought my Equinox at colonial chevrolet of acton massachusetts. Luke was the salesman who helped me. He was very professional, was patient and honestly answered all of my questions. I knew exactly what I wantedand how much I wanted to spend on a new car and he made it happen for me. My huaband and I really liked him foe the moment met. He did an amazing job representing both his dealership and his customer. He provided excellent customer service and even asked his wife and child to patiently. Wait, so he could finish with us. I strongly recommend the dealership, but make sure you ask for Luke.

The dealership was great to work with. They were very professional and knowledgeable. Looking forward to shopping here again.

Mike took very good care of us when we brought our SUV in for service and also when we picked it up.

I’ve bought five vehicles from this dealership not once that I have a problem with service or sales people excellent dealership to work with understanding care about my needs always pleasant and let me know what’s coming up for service. Good to know. Service is predator. The reason why I keep buying vehicles from this dealership.

Service department was fantastic.

Luke handled the sale ! Everyone was very helpful !

Great experience ! Drop off my car off and it was done very quickly . Great Service Team ! Great follow-up. Couldn’t be happier

One again great service from Colonial Chevrolet.

Thorough

The staff was courteous and very helpful. My car was finished in that same day. The price was reasonable. I would recommend this dealership to others for sure.

quick and easy great experience

My monthly service in and out in an hour ! Always great service

Good service and sales support whenever I my or my Equinox needs it.

From the 1st call to inquire about the vehicle that I was interested to the moment I picked up the vehicle the process went as smoothly as it could possibly be! Thanks to Luke who was with me the entire time!

Very good, would recommend to friends and family

Good

Always consistent great service

Best Service in town. Easy to make an appointment excellent feedback and great price prices.

Joe Pellegrini was great. This is my first new car and first electric car, and he explained everything well, offered a fair price, and kept things moving.

Luke was awesome 👌 very knowledgeable and professional 👏. Financial official was very professional

It was very good the service department was great.

Nick was great! Was able to get the job done in the time expected and wanted to make sure there wasn't anything else needed. Appreciate his level of customer care

Very professional, polite, and knowledgeable. Work completed in a reasonable amount of time, didn’t have to wait too long.

I was very happy with my experience buying my 2026 Chevrolet Silverado LT in Acton. Luke Ealey was a great salesman. Luke Ealey was very helpful. No pressure. Everyone was very nice to talk. I would not hesitate to tell my friends yo buy a car there. Kevin Seaburg

Fixed right the first time and was kept in the loop on the repair status.

Everyone was so nice!

The buying process was simple, easy and quick. I’ve done lots of business with this dealership and I trust them. I knew exactly what I wanted and they made sure I got it done

Service was on time and met my expectations.

Car was analyzed and repaired timely. A mistake was made and promptly corrected at no cost to me. All concerned were courteous and helpful every step of the way.

We appreciated the service department's persistence and resolving all outstanding issues. Thank you very much!

From sales all the way to top were great. My car shopping was incredible. The communication and family-oriented environment definitely make the experience easy and painless.

Friendly and responsive. They got my car in and out as promised.

Bought my car from you guys in 2019. I believe been going there nonstop little disappointed these last couple of visits. Not too sure I’m going back. You’ve got nice employees but a little bit lost my trust. Sorry to say. I truly never complain.

Quick appointment process Car was done on time Great service !

My vehicle is 13 years old and never expected anything to still be under warranty. My Service Advisor informed me that I have a PZEF Emissions Warranty from GM that is still in effect until April 2028 or 150k miles. He saved me a bundle! I trust Colonial Chevrolet with all my vehicles.

service personnel are always extremely professional and accomodating

The staff was great to work with, from service to sales to finance. Brought an old truck in for service, ended up buying something 2 years old.

You quoted almost $350 to change a $35 air filter. When I said it was too much the service rep came back with almost $250. Still too much for a few minutes of work.

Overall it was a good experience but the cost to diagnose the issue with my car was a bit too expensive.

I just received a marketing letter from them. From there sales manager. It was inviting me to bring my car in on the 26th of September and they mailed it in such a way that I received it on the 28th of september. And they were offering some huge amount of money for the car. I'm sure it was all untrue. So I guess I'm glad it came late.

I purchased and service my 24 Chevy Blazer @ Colonial Chevrolet of Acton and have experienced true professional from sales and service staff since day one. Thank You to everyone at Colonial!